Returns & Exchanges

At A Friend Indeed Australia, we want you to love your fashion finds, which is why we offer a flexible 30-day return policy for all unworn items with original tags attached. Whether the fit isn't quite right or you've changed your mind, our team is here to ensure your exchange or refund is processed seamlessly.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all garment tags remain attached and the items are in original, unworn condition.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label to your parcel and drop it off at any Australia Post location or scheduled courier pick-up point.

• 4.
  Receive Your Refund or Exchange

  Once our team inspects your return, we will process your refund to your original payment method or dispatch your new exchange items within 3-5 business days.